ck778 Privacy Policy —
Your information is safe with us

ck778 places the highest importance on the privacy and protection of its users' personal information. This Privacy Policy ("Policy") explains how we collect, store, process, and use your personal information when you use ck778's website and related services.

This policy applies to all ck778 services, including our online gaming platform, mobile version, and customer support channels. By using our platform, you are considered to have voluntarily given your consent to the terms of this policy.

If you have any questions about any aspect of this policy, please contact our support team directly. We are always here for you.

ck778 only collects information that is necessary to provide our services. We may collect the following types of information:

2.1 Identity & Contact Information

• Full name and date of birth
• Email address and mobile number
• Permanent address and nationality
• National ID card or passport number (for KYC verification)

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Name of payment method used (bKash, Nagad, Rocket, Upay, bank transfer)
• Partial details of mobile banking or bank account (full account numbers are never stored)

2.3 Gaming Activity Information

• Play history, betting records, and win/loss data
• Records of bonus and promotion usage
• Account settings and preferences

2.4 Technical Information

• IP address and device type
• Browser information and operating system
• Login time, session duration, and activity logs
• Cookies and similar tracking data

ck778 collects user information through various methods. All methods are transparent and operate on the basis of your consent.

3.1 Information Provided Directly

When you register an account at ck778, submit documents for KYC verification, complete transactions, or contact our customer support team — you are directly providing information to us.

3.2 Automatically Collected Information

Some information is collected automatically while you use our platform. This includes your browser and device information, IP address, and logs of your activity on the site.

3.3 Information Received from Third Parties

For the purpose of fraud prevention and identity verification, we may sometimes verify information from trusted third parties. However, in no case do we collect your personal information without your knowledge.

ck778 uses your personal information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide the gaming experience, process transactions, and deliver related services.
• Security & Fraud Prevention: To prevent unauthorized access, fraud, and money laundering.
• Customer Support: To resolve your complaints, questions, and requests.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: For analysis to improve our platform and user experience.
• Responsible Gaming: To monitor your gaming habits and ensure responsible play.

ck778 may share your information in limited circumstances and only for the following purposes:

5.1 Service Provider Partners

We work with trusted partners for payment processing (such as bKash, Nagad, Rocket, Upay), technical support, and fraud prevention services. These partners may only use information for specified purposes and are bound by strict confidentiality agreements.

5.2 Legal Requirements

We may be required to share information with authorities under a court order, directive from a regulatory authority, or applicable law. In such cases, we always comply with the applicable law.

5.3 Business Restructuring

In the event of a change of ownership, merger, or acquisition of ck778, your information may be transferred to the new owner. However, even in that case, the terms of this privacy policy will continue to apply.

ck778 has implemented industry-standard technical and organizational measures to ensure the security of your personal information.

6.1 Security Measures

• SSL Encryption: All data transmission on our platform is secured by SSL/TLS encryption.
• Data Encryption: Sensitive information is stored in encrypted form on our servers.
• Access Control: Only authorized personnel can access personal information on a need-to-know basis.
• Security Audits: Through regular security testing and assessments, we identify and address potential vulnerabilities.
• Firewall & Intrusion Detection: Advanced network security systems actively counter cyber threats.

6.2 Data Retention Period

We retain your information only for as long as necessary. All relevant information is retained while the account is active. After an account is closed, some information may be retained for a defined period under legal and regulatory obligations.

6.3 Data Breach Scenarios

In the event of a data breach, ck778 will promptly notify affected users and take the necessary remedial measures.

The ck778 website uses cookies and similar technologies to improve your experience.

7.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website, such as session management and maintaining login status.
• Functionality Cookies: To remember your preferences, such as language selection and display settings.
• Analytics Cookies: To understand website usage patterns and improve services.
• Security Cookies: To prevent fraudulent activity and unauthorized access.

7.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note, however, that disabling certain essential cookies may affect website functionality and some services may not work properly.

As a user of ck778, you have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: You have the right to request correction of your information if it is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request deletion of your personal information, provided it does not conflict with legal obligations.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to specific uses of your personal information.
• Right to Withdraw Consent: The right to withdraw consent at any time for data processing that is based on consent.

To exercise any of the above rights, please contact our support team. We will process your request in a timely manner.

ck778's services are for persons aged 21 and above only. We do not knowingly collect personal information from minors.

If a user is found to be under 21 and has been using our services, we will immediately close their account and delete all collected information as quickly as possible.

Parents and guardians are requested to monitor their children's internet use and take the necessary steps to prevent minors from accessing online gaming platforms. To learn more about responsible gaming, visit our Responsible Gaming page.

10.1 Policy Changes

ck778 may review and update this privacy policy from time to time. When changes are made, we will display the updated date on the website. For significant changes, we will notify registered users by email.

Continued use of the platform after changes have been made will be considered as your consent to the updated policy. We therefore recommend reviewing our policy regularly.

10.2 Contact Us

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• 24/7 Live Chat: Available directly on the site
• Email: [email protected]
• Language: Support is available in both Bengali and English

Our team will review your request properly and aims to respond in a timely manner.